Frequently Asked Questions

Completing the Application Form

Q. Who can make an application for Landlord’s Consent?

A. This site enables Network Rail’s tenants to make applications for Landlord’s Consent for works at Managed Stations, Franchised Stations and Depots. However this system does not currently support Commercial Estate related applications.

Q. What information do I require to make an application?

A. The system will walk you through each step and inform you about what information is required. It also asks you to attach any relevant documentation to aid our consideration of your application. Please note until you complete all marked sections of the application and attach all mandatory documents you will not be able to submit your application. We may also ask you to provide additional documentation or information during our review of your application.

Q. What works do not require Landlord’s Consent?

A. Please see the “Guide to Alterations and Work at Premises We Rent Out” via the Start New Application link

Q. Does my application have to be completed in one session?

A. No, as soon as you input your email address within the 'General Information' section of the application the system will log your entry and provide you with a Tracking Number and Pass Code via an automated email enabling you to log back into your application to update or make any alterations prior to submission.

Q. Can I submit multiple applications?

A. Yes, the system enables you to copy and amend applications as necessary; this can be used to process similar schemes at multiple locations. Please see the “Guide to Alterations and Work at Premises We Rent Out” via the Start New Application link.

Q. My station / depot does not appear when searching under 'Property name', what can I do?

A. Is it a London station? If so please type 'London' in as a prefix and this should show you a list of all the London stations. Otherwise please contact the Consents Team via

Q. I do not know the details for Network Rail’s tenant, the NR Property Reference, Lease Reference or Unit Reference. What can I do?

A. For Franchised stations and depots, the system will automatically generate the appropriate tenant information and NR Property reference once you select a property name. The Lease and Unit references are not mandatory information. For Network Rail Managed stations, you should enter the company registered details taken from the Companies House website.

Q. What do I do if I forget my Tracking Number or Pass Code?

A. If you have submitted more than one application (using the same contact email address) then the system will link all the applications to your email address, therefore you can use any Tracking Number and Pass Code combination to access your applications. Alternatively you can re-request a list of Tracking Numbers and Pass Codes using the links at the foot of the’ Applicant Log In’ page.

Q. I have been asked to attach additional documents but I am unable to upload, what can I do?

A. You will need to contact the reviewer that requested the additional information in the first instance to have your application unlocked (only contact if they are unavailable). This will then give you approximately five days in which you can upload the required documents before the application is locked again. You should upload your new documents under the ‘Additional Documents’ section.

Q. I am unable to upload documents, what can I do?

A. It may be due to the internet browser you are using. Internet Explorer is the most compatible with this application system. Please also check that your file name does not contain any special characters e.g. commas, full stops. Note that there is a 15mb maximum file size allowance however there is no limit to the number of files you can upload. Please also see above question regarding unlocking applications.

Q. I am unable to progress through the application and complete further questions, what can I do?

A. Please make sure your monitor screen viewing settings are fully maximised and use the scroll bar to scroll down.

Q. I cannot proceed to the next section, what do I need to do?

A. Check that you have completed all of the tabs within each question section, these tabs can be selected on the left-hand side of the application.

Q. I have been asked to upload an approval letter, what does this look like?

A. A tenant approval letter gives authorisation for an applicant to submit a Landlord’s Consent application on behalf of the tenant that holds a lease at the specific station or depot. This must be signed by the tenant contact who is approving of the works, contain their contact details and be location specific to the station or depot that is being worked upon.
Please note a copy of a confirmation email will also be accepted. It is best to upload any documents as a PDF.

Q. Who do I contact if I need more information about making an application?

A. If you have any questions, or need further information about making your application, please see the “Help” section of this website.

Process after Application Submission

Q. How long will it take to process my application?

A. We aim to process all applications within 28 days of receipt.

Q. Do I have to pay Network Rail to process my application?

A. Please see the “Our Charges” section in the “Guide to Alterations and Work at Premises We Rent Out” via the Start New Application link.

Q. Who do I contact while my application is being processed?

A. If your application requires additional information or clarification then the relevant representative will contact you via the website.

Receiving a Decision

Q. How will I receive a decision about my application?

A. Once all the relevant enquires have been resolved Network Rail will automatically send you a decision via email.

Q. If my application is approved how long will my consent approval last?

A. Network Rail’s General Conditions of Consent state that you must have completed the works within six months of the date of original approval. However, if the works are likely to take longer than six months you should state this on your application and Network Rail can consider an extension to this period. Please see “Do I need to inform you when works start and finish?”

Q Do I need to inform you when works start and finish?

A. Yes, if your application is approved you will automatically receive a system generated email which will remind you of the projected start and completion dates of the works you input on your original application. If these dates change you will be prompted to amend the work dates within your application, via this website. This will enable Network Rail, if necessary, to inspect the works as they progress.

Q. Who do I contact if my application is rejected?

A. We aim to approve all applications; however there may be rare circumstances which prevent us from doing so. These will be explained in the event of a rejection.

Please follow the below link to view a copy of a PDF document that explains how to use the system:

Website User Guide

For technical website help please email with your Tracking Number. For all other queries please email the relevant reviewer directly.

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